Privacy Policy at Winari Canada

Data We Collect

Account details including name, date of birth and email, identity verification documents, payment and transaction history, and technical data such as IP address, device type, browser and session timestamps.

Why We Collect It

To verify identity and age, process deposits and withdrawals, detect fraud and duplicate accounts, meet licence and anti money laundering obligations, and answer support requests. Marketing communications require consent, which can be withdrawn in account settings without affecting the account.

Who We Share It With

Payment processors, identity verification providers, game studios and regulators on lawful request, each receiving only what its function requires. Personal data is never sold and never passed to advertising networks.

How It Is Protected

Connections are encrypted with TLS. Card details remain with the payment processor rather than on our servers. Access to identity documents is limited to verification staff and every access is logged.

Retention and Your Rights

Records are kept for the period required by anti money laundering law after an account closes, then deleted. You may request a copy of your data, a correction, withdrawal of marketing consent, or deletion where no retention obligation applies. Requests go to support and are answered within thirty days.